In response to a story I posted about a fixed Mac getting repeatedly shipped all over San Francisco, including to a CompUSA, reader Jonathan has produced quite possibly the most appalling story ever, from his attempts to fix an iMac with Apple New Zealand. It’s unbelievable.
Wednesday, day 8. I phone up at lunchtime, hows my Mac doing? Huh? What? The technician is just installing the parts right now and the MAc should be ready some time thisafternoon, but we’re still waiting on the replacement mouse? WTF?
later that day Apple call back. Your iMac is ready to be picked up. What about the mouse? No we’re still witing on that. Can I have my old mouse back in the interim? No, we have to keep that to send back when we get the replacemnet Mosue.
And that’s just the part about the mouse — Jonathan took it in because of a broken SuperDrive. You simply must read on in…
Pete Mortensen is a design strategist for consulting firm Jump Associates and the co-author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book and blog that are significantly more interesting than you might initially think. Pete’s particular Apple avocations are both around design–interface and industrial. Follow him on Twitter!
