MobileMe Services Fully Restored
1:08 pm, July 30th, 2008, Lonnie Lazar
After a rocky three weeks since the official launch, Apple’s MobileMe service got an all-green status update Tuesday night. In a message to subscribers the company said it has established a dedicated chat line for anyone with ongoing problems related to MobileMe mail, the final piece in what the company calls “this new ambitious service” to become fully operational.
The status update also described a newly discovered bug which caused some MobileMe users to lose contact and calendar data on their iPhones, though the integrity of the data on their Macs and with the MobileMe “cloud” was unaffected.
Apple posted a resource for getting data restored to affected iPhones as well.
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Posted by Lonnie Lazar in Apple, Customer Services, Software | Comment on this article
Forgive me for being cynical but I don’t believe MobileMe is working properly for one second. Thank God I wasn’t one of the ‘1%’ (Did Apple get the Enron accountants to come up with that figure?) who got totally screwed on email but I have had all the other woes people have reported over the past few weeks. On Monday it simply stopped delivering about 50% of my messages for about two hours. They’ve never turned up. Today - after the damn thing is supposed to be working - I had a 30-minute period a few hours ago where Mail kept demanding my password and wouldn’t sign in to my IMAP account.
I really have to join the chorus of people reaming out Apple for not providing a reliable service or at least providing full and upfront acknowledgement of the ongoing problems. Instead the main Apple strategies for dealing with customers have included the words ‘left’ and ‘lurch’.
No-doz, on July 30th, 2008 at 3:23 pm
MobileMe has been working perfectly fine for me for the past week or more. I’m glad to hear the remaining issues with Mail have been addressed though. It really seems like Apple has made a turn around and is acknowledging their users frustration and stress with this switch.
I’m still waiting to be able to access my .Mac Group though and one of my aliases that mysteriously disappeared with the update is still missing. Hopefully these are addressed soon. It would also be nice if subscribed calendars would show up on the iPhone.
Bruce, on July 30th, 2008 at 4:41 pm
I still do not have mail, and still have no reply from apple regarding the situation. I think they have enough people up and running, now its time to ignore the remaining problem account in hope that we just go away.
imtherealmike, on July 30th, 2008 at 11:38 pm
@No-doz, @imtherealmike - have you used the chat line Apple set up to deal with lingering mail problems? Please let us know about your experience with that as Apple seems to believe it’s go MobileMe working fine on its end.
Lonnie Lazar, on July 31st, 2008 at 2:12 am
dotMac worked fine (albeit a bit slow) and the start of MobileMe was fine. This week it’s just gone from bad to worse. Contacts deleted from iPod Touch (sorted now by resetting syncing).
However syncing between home, the ‘mobileme cloud’ and my work machine is dead. I keep getting ‘inconsistent data’ despite continually resetting, removing, restarting mobile me and sync over a number of days.
I’m hoping for a ’second’ free month from Apple for this!
Rich, on July 31st, 2008 at 3:18 am
[...] of this blog know, we’ve been a bit disappointed in Apple’s July 11 launches, from the mangled mess that is Mobile Me to the crashtacular iPhone OS 2.0 to the absurdly constrained supplies of [...]
Cult of Mac: News and analysis for the Mac, iPod and iPhone communities » Blog Archive » iPhone OS 2.0.1 Arrives… Three Weeks Late, on August 4th, 2008 at 3:38 pm